Shipping & Returns
Wellington CBD Same Day Delivery
Orders placed before 2pm are eligible for same day delivery within the Wellington CBD, through Nocar Cargo who we are trialling as a delivery option. You can find out more about them here. You must select 6011 or 6021 as your postcode, but if you are still outside their service area we will get in touch to discuss your options.
Available Monday-Friday only, excluding public holidays.
Click and Collect (from 118 Cuba Street, Wellington)
Please allow 2 hours for us to get your order ready during normal business hours Monday-Friday and please wait till you have received an “order ready for pick up” email before coming past. Pick up hours are from 10am till 5pm.
New Zealand shipping rates:
| Location | Small items & order value under $75 | Order value over $75 | Delivery Estimate |
|---|---|---|---|
| Local - Wellington Region | 5.9 - 6.9 | Free | 1-2 Working days - Usually overnight |
| Local Same Day - Wellington CBD | 10.5 | 10.5 | Same day - Weekdays only |
| Nationwide | 5.9 - 8.5 | Free | 1-3 Working days - Usually overnight for main centres |
| Rural | 8.5 - 13.5 | 8.5 | 2-3 Working days |
| Oversize | Some items may incur an additional $10 oversize charge, this is added to any shipping costs above. | ||
If your order is confirmed and paid for before 12pm Monday to Friday, we will aim to ship the same day. We use an overnight courier service all going as planned but allow an extra day for rural delivery.
It can take some time for your order to enter their system so if it doesn't show up straight away, please check back later.
If you have any issues regarding the delivery of your parcel, please contact NZ Post on 0800 268 743 and quote your tracking number.
Australia & International
We offer $30NZD flat rate shipping to Australia. Some oversized items are excluded from this and we will be in touch if that is the case. Please get in touch with us at [email protected] regarding rates for other countries. Occasionally items are unable to be shipped internationally. If you place an order with any of these items in it, we will get in touch with you to discuss your options.
Please allow 4 - 10 business days for delivery to Australia. (Longer during Covid-19 pandemic) This does not include the time that may be required for customs clearance. eminentd has no control over any customs or import duties that could be levied when the package reaches your destination country. You are solely liable for these charges.
RETURNS & EXCHANGES
We appreciate it can be hard to tell if it is exactly the right item for you when shopping online! If you have changed your mind or would like to exchange your purchase, this isn't a problem. Please email [email protected] and quote your order number. We accept exchanges for credit, refund or replacement. All shipping costs are non-refundable and return costs are the customer's responsibility. Please email us before returning your item.
**Please note we do not accept returns or exchanges on posters.**
If your order has arrived faulty or damaged please email [email protected] explaining the situation. We might need your order sent back to us for assessment, if this is the case, we will arrange a courier pick up from a place and time that is convenient for you. If we have a replacement available we will send one out at no charge. In the event that we cannot supply a replacement, we will offer you credit or a refund.
Please note we do not offer refunds for change of mind for purchases made in store.
